Frequently Asked Questions

When you arrive, pull into the wash bay line or follow the directions from the attendant. Then follow these instructions:

1. Choose a WASH with attendant
2. Leave your KEY with your vehicle
3. Unlock all the DOORS
4. Close all WINDOWS and SUNROOF
5. Turn off AUTO-WIPERS
6. Secure or remove VALUABLES
7. Determine if TRUNK needs to be vacuumed and tell attendant

Yes, but because this is a secured area, please ask the Service Advisor when you are checked in. They will then ask you to open your trunk and we will make sure the trunk is vacuumed. Trunks/hatch/boots will be charged additionally.

Unfortunately, we can’t be responsible for aftermarket accessories made of plastic. Most customers who have bug shields wash their vehicles with no incident. However, problems can arise if the shield has already been damaged by rock chips, or by stress cracks around the installation screws (which can be hard to detect), or if it is made from low-grade plastic. If you need a new bug shield, we recommend products made of Lexan, such as Lund or Deflecta-Shield, which are virtually indestructible.

Yes. We use cloth wash materials and mild cleaners. However, the paint should be allowed to cure before washing. Consult with your body shop for curing times. Typically, paint on new cars is fully cured before delivery.

Not always, once even very small rock chips compromise the integrity of windshield glass, it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks or chips may expand. It’s always best to repair or replace a damaged windshield immediately.

Yes, however we are not responsible for any damage caused by rips or tears or improper sealing on the vehicle.

Yes, we use the highest quality chemicals which are crafted with a range of pH solutions to get the car clean and ensure they’re safe for your vehicle’s finish.